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Terms and Conditions

STRUCTURAL WALL TYPES FOR INSTALLATION

All wall mounted systems require adequate structural support. If available, installations directly onto concrete surfaces or into wall studs are highly recommended. Drywall anchors must be used where concrete or wall studs are not available.

Green wall systems should only be installed onto the following structural wall types:

  • Brick 
  • Concrete
  • Drywall (into wood studs)
  • Drywall (using 3/4" plywood and drywall anchors)
  • Poured cement Walls

 

 

PRODUCT TERMS AND CONDITIONS

The following terms and conditions are applicable to all products offered by GinkgoWalls. 

  1. Plant selection is subject to seasonal availability.
  2. Only select GinkgoWall and ModuloGreen systems, marked with "♦", include plants in the sale price.
  3. Installation is included on select GinkgoWall system and ModuloGreen systems ONLY, marked with "‡". Additional charges may apply to installations occurring beyond 150km of Toronto, Ontario, Canada.
  4. Only GinkgoWall systems are provided as "closed-system". A water basin is included in the sale price. For all other products, a water and drain connection may be required.

 

 

 

RETURNS AND REFUNDS POLICY 

  • Returns
    • You have thirty (30) calendar days to return an item from the date you receive it. Your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Refunds
    • To be eligible for a refund, the product(s) must be in good condition.
    • Upon receiving your returned item, we will inspect it and notify you on the status of your refund.
    • When your return is approved, we will refund you via your original method of payment. A 25% re-stocking fee will be be applied to all approved refunds and will be deducted from the original purchase price.
    • Some items are not eligible for refunds. Items not eligible for refunds include plants, nutrients and any additives.
  • Shipping
    • Returns for green wall systems within 150km of GinkgoWalls' Toronto, Ontario location will be picked up free of charge by GinkgoWalls.
    • Returns for accessories or green wall systems beyond 150km of GinkgoWalls' Toronto, Ontario location are the responsibility of the purchaser. 
    • If you are shipping a returned item valued over $75, you should consider using a trackable shipping service to insure secured delivery.

 

Disclaimer
GinkoWalls is not responsible for repairing any finishes damaged as a result of product removal; for example, holes left by wall fasteners.